Shipping

We offer a flat rate of $7.50 Australia-wide for orders up to 500g, $9.95 up to 1kg, $14.95 for 1kg plus free postage for orders over $99. Delivery method is Australia Post and occasionally via courier.  Please note that Australia Post do not offer an Authority to Leave service, however we mark our parcels for those wanting the ATL service, but we cannot guarantee Australia Post will leave your parcel.

All orders have tracking and in the unlikely event your parcel is lost during transit we will repost your order free of charge.

Returns & Exchanges

We will happily to refund or replace items that are defective in materials or construction with the same item and Essential Dog will bear the cost of re-delivery.

For change of mind, any packaged goods must be returned with the packaging in its original condition or it may not be accepted.

We do not refund delivery charges if you change your mind.

Items must be returned within 30 days.